Point32Health (Tufts/Harvard Pilgrim) Plan Members - Click Here for Potential Network Interruption Information.

File of Life

In an emergency, it is helpful to have important medical and contact information close at hand. Download our File of Life, fill it out and keep it handy so that your medical team can offer safe care fast.

 

Request your File of Life

MetroWest Medical Center has earned top designation for Coronary Intervention!

MetroWest Medical Center is proud to be named One of America’s Best Coronary Intervention Hospitals for 2023 by Healthgrades! This distinction places us in the top 5% of hospitals nationwide for coronary intervention. We are also a 5 star recipient for our treatment of respiratory failure and a 5 star recipient for treatment of sepsis for 11 years in a row.

 America's 100 Best 

About MetroWest Medical Center

Welcome to MetroWest Medical Center.  Our two hospitals in Natick and Framingham offer advanced diagnostic and treatment options for a wide range of healthcare needs. We have been serving our community for over 125 years, and we are committed to providing high quality, compassionate care, at a location close to home.

Whether you come to our hospitals for emergency care, to receive cancer treatment, for surgery, to share the birth of your baby with us, or for any other medical need, you can expect to receive excellent, comprehensive care from our highly skilled, award winning, physicians and staff. We are committed to earning the trust of every patient, family, and community member that walks through our doors by ensuring that our care meets the highest possible standards of care, every time.

Learn what makes us a Community Built on Care

News & Announcements

Don’t Delay! When a Medical Emergency Arises, Get to a Hospital Emergency Room Quick

May 6, 2024

Framingham, Mass. – When a medical emergency happens, sometimes it’s obvious that the situation is an emergency. But sometimes it’s not. And in the heat of the moment, when the health of someone you know and love rests on your decision, how do you know what to do?

When an Emergency Room is Needed
Emergency rooms (ER) treat patients with urgent, acute and life-threatening conditions. For patients suffering from a serious illness or injury, or in danger of dying, visit the closest ER immediately. Appointments are not provided when going to the ER. Patients are seen in order of emergency and pressing medical needs, which means patients may need to wait. For a medical emergency such as a heart attack or stroke, it’s imperative to call 911 for an ambulance instead of driving, so that emergency medical services begin treatment immediately. The hospital ER is the best place for emergency medical care.

“Anytime you’re experiencing a time-sensitive medical emergency, you should go to the Emergency Department where healthcare providers are trained to deliver life-saving treatment for critical conditions that require fast responses,” explains Dr. Lisa Sotir, Chief of Emergency Medicine at MetroWest Medical Center. “For conditions or injury that require immediate medical attention and you know they are life threatening, such as severe bleeding, chest pains or trouble breathing, or other severe injuries or conditions, call 911. Do not drive yourself when in such conditions.”

Symptoms that Require an ER
The following situations are a sure sign of a medical emergency and require immediate attention, whether calling 911 or visiting the nearest emergency room.

Injuries:

  • Severe head injury
  • To your neck or spine, especially if a loss of feeling
  • Serious burn or burn over a large part of the body
  • Broken bone, especially if the bone is pushing through the skin
  • Deep wound or heavy bleeding

Pain:

  • Severe chest pain or pressure
  • Jaw pain with shortness of breath or chest discomfort
  • Intense back pain with numbness, weakness or fever
  • Severe, debilitating pain anywhere on the body
  • Arm pain with shortness of breath or chest discomfort
  • Unusual or intense headache that comes on fast
  • Digestive problems, especially sudden, severe stomach pain, coupled with nausea and vomiting

Breathing Issues:

  • Difficulty breathing or choking
  • Passing out or fainting suddenly
  • Serious allergic reaction with trouble breathing or swelling

Mobility:

  • Muscle strain, when tied to the inability to walk, fever or an open wound
  • Inability to speak, see or move
  • Sudden weak or drooping sensation on one side of the body

Other:

  • Inhalation of smoke or poisonous fumes
  • Coughing or throwing up blood
  • Electric shock or lightning strike
  • High fever that doesn’t improve with medicine
  • Suicidal thoughts/thoughts of hurting yourself or others

Dr. Sotir advises to plan ahead and familiarize yourself with these guidelines to prepare for a potential emergency. “Think about the hospital emergency room you would use for your family and plan the fastest route to get there safely. Emergency care can save your life if you’re critically sick or injured, so it’s vital to be best prepared,” she says.

Though unexpected, emergency circumstances are part of life. MetroWest Medical Center Emergency Department is ready to help and provide the quality care you need. For more information, visit our website here.